Policies

Shipping Policy

At GemMine® we are committed to delivering your precious jewellery safely and promptly. All orders are carefully packaged and dispatched within 1-2 business days. We offer tracked shipping throughout the UK, with delivery typically taking 2-4 business days. International shipping is available to selected countries with delivery times varying by destination.

Returns & Exchanges

Sourced Gemstones Policy

Some gemstones offered on our website are sourced directly from the world’s largest trade suppliers to give our clients exclusive access to genuine trade pricing and exceptional value.

Because each gemstone is individually obtained, inspected, and certified specifically for your order, these items are classified as custom‑sourced and cannot be returned or refunded once purchased. This process ensures every client receives a hand‑selected gemstone of verified authenticity and quality.

GemMine® Collection Returns

All items from the GemMine® Collection remain fully eligible for return within 14 days of receipt, provided they are in their original condition and packaging. Returns must follow our standard return procedure outlined on this page.

Your satisfaction is our priority. We accept returns within 14 days of delivery for unworn items in their original condition and packaging. All jewellery must be returned with original tags and certificates where applicable. To initiate a return, please contact our customer service team. Refunds will be processed within 5-7 business days of receiving your return.

Privacy Policy

GemMine® respects your privacy and is committed to protecting your personal information. We collect only the information necessary to process your orders and improve your shopping experience. Your data is securely stored and never shared with third parties without your consent. We use industry-standard encryption to protect all transactions.

Terms of Service

By purchasing from GemMine® you agree to our terms and conditions. All jewellery is guaranteed authentic and comes with appropriate certification. Prices are subject to change without notice. We reserve the right to refuse service or cancel orders at our discretion. All sales are final on custom or personalized items.

Care Instructions

To maintain the beauty of your GemMine® jewellery, we recommend storing pieces separately in a soft pouch, avoiding contact with chemicals and cosmetics, and having items professionally cleaned annually. Remove jewellery before swimming, exercising, or sleeping.